Ceramic & Porcelain Tile Less

  • The term ceramic tile encompasses all fired clay body tile, including porcelain.

  • Clay bodied tile is laid flat, not level, with a bonding mortar over a substrate.

  • Clay bodied tile is typically laid with a 3/16” grout joint. But ultimately the trueness of the tile and various environmental conditions determine the allowable grout joint width to balance successful installation with the aesthetic preference of the customer.

  • Porcelain rectified tiles are typically laid with an 1/8” grout joint width, due to the added calibration of the rectification process, but ultimately must also be determined by the same conditions and abilities of the installation professional.

  • All ITS tiles are to be laid using the recommended ANSI and TCNA specifications, standards, and general guidelines.

  • Cracked tile(s) may occur during the warranty period. Repairs should be made using the h/o tile kit. If the repair requires more tiles than available from the tile kit, additional material will be purchased from the manufacturer. If that style of tile is still available, we will request the original dye lot. If the original dye lot is not available, we will purchase the closest possible dye lot or most current. A noticeable shade variation is likely. There is no guarantee of exact matching tiles at later dates. If the tile is no longer in production, the closest coordinating tile may be suggested and substituted per homeowner acceptance.

  • Over time, through normal wear-and-tear and cleaning, grout can become discolored. This is due to residues or deposits entering the joints and grout porous capillaries. It is not a defect.

  • High gloss or polished tiles are susceptible to scratches and dulling over time, especially in high traffic areas. Always use felt furniture pads to prevent scratching.

  • Some high polish tiles may show a subtle rippling effect or optical hazing under certain lighting conditions and at certain angles of sight. It is part of the manufacturing process and is not a defect.

  • Tiles are nominally sized. Some are produced domestically, while others internationally. A 12”x24” tile may not measure precisely that dimension and could slightly fluctuate fractions of an inch (+/-) in either direction.

1806 mason avenue
daytona beach, FLA
hours:
monday - friday
pick up       
8 AM - 3 PM 
showroom   
8 AM - 5 PM
its-Support@ilginc.com
386-253-1112